![]() ![]() Since you have already contacted us, could you please update the ticket number or your order number here? With it, our senior support team will further look into your refund request and do the needful assistance ASAP. You need to root the device with other root tools. But some devices, such as Samsung S9/S10 is not supported to root yet. It can help you recover contacts, messages, photos, music, call history, etc from Android phones. ![]() Dr.Fone - Data Recovery (Android) is the world's first Android data recovery software for personal use. Expect for recovering deleted or lost data from your phone, this program can also help with transferring and backing up data on your phone. But now, it is an all-around software for managing data on your iOS and Android devices. But basically, all of them have limitations. Dr.fone started out as a simple iOS repair and recovery kit. Normally Dr.Fone - Data Recovery (Android) helps you to root your Android device and retrieve the lost data. There is some Android data recovery software that claims to be free. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. To recover lost data from Android devices, the root access is necessary, no matter what data recovery tools you use. We accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. Additionally, Dr.Fone offers a number of useful tools such as lock screen removal, rooting, screen recording, and more to help manage your phone or tablet. ![]() It can recover your deleted files, backup saved data, and restore it to another device. Per your description, please allow us to make a further explanation below: Wondershare Dr.Fone is an all-around software for managing data on your iOS and Android devices. Wondershare values each customer's benefits and we'll do our best to help you out. Applications and bundles for Windows users: Dr.Fone Data Recovery. Sorry to hear that this software didn't work in the way you expected. fone is the worlds first one providing iOS data recovery software and Android data recovery, which has helped lots of people. Note that only Windows users can recover data from Android devices using Wondershare software. ![]()
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